Privacy Policy
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Last updated: July 6, 2026
The Lock & Key Dude, LLC ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us through our website and mobile application (together, the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
We collect the information you provide directly to us, including:
- Account information, such as your name, username, email address, phone number, and password.
- Service request details, such as your service address, preferred date/time, and a description of the work needed.
- Billing information associated with invoices we issue for completed work.
- Any other information you choose to provide when you contact us or communicate with our staff.
How We Use Your Information
We use the information we collect to:
- Provide, schedule, and manage the locksmith services you request.
- Create and maintain your account and authenticate you when you log in.
- Prepare and send invoices for completed services.
- Communicate with you about your service requests, account, or customer support needs.
- Maintain and improve the security, reliability, and functionality of the Service.
Cookies
We use cookies to keep you signed in, remember your language preference, and remember that you've acknowledged our cookie notice. You can control cookies through your browser settings, though disabling them may affect parts of the Service.
How We Share Information
We do not sell your personal information. We may share information with service providers who help us operate the Service (such as hosting providers), or when required to do so by law.
Data Retention
We retain your account and service history for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.
Your Choices
You can review and update your account information at any time from your account page. You may also contact us to request access to, correction of, or deletion of your personal information, subject to any legal or recordkeeping obligations we may have.
Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date above.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us.